An opportunity has arisen to join the administrative team for the Hepatobiliary (HPB) team, to provide maternity cover. The aim of the role is to provide a specialised, comprehensive and confidential patient centred clinical administration and secretarial service to Consultants and their teams in accordance with Departmental, Trust and National standards, policies and procedures, and to act as a source of advice and guidance regarding the specialism.
Responsibilities
* To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
* To ensure, wherever possible, that all clinical documentation is up-to-date, in an orderly fashion and available whenever clinical decisions are being made, reporting exceptional circumstances where necessary. This will require effective collaboration with all relevant personnel to maintain an efficient administrative system; prompt transcription, manipulation and distribution of appropriate correspondence.
* To ensure the effective organisation of all patients under the care of the consultant and his/her team in accordance with Local and National policy and targets. This will require effective collaboration with: the Booking Centre and Patient Access team to ensure the waiting list is up‑to‑date and accurate at all times; Outpatient Access team and General Managers to monitor utilisation and effectiveness of outpatient clinics, ensuring that established Patient Access Policy and procedures are adhered to; Theatre, Diagnostic and Ward teams to ensure that the elective care pathway for all patients is seamless and sensitive to their needs.
* Maintain an efficient office management system/procedures to enable the consultant and his/her team to optimise their patient care services, including management of the consultant’s time, schedules, leave arrangements, communications, meetings/events, minutes, correspondence, reports, and office equipment and stationery levels.
* Support team members, demonstrate and explain Departmental practices and procedures, undertake appropriate training and development with new and existing staff, provide cross‑cover on a reciprocal basis, and provide day‑to‑day supervision where required.
* Provide oversight to the Support Secretaries for associated administrative activities, such as patient bookings, appropriate documentation and typing, with local training.
* Use hospital systems to effectively manage workload and RTT patient pathways.
* Liaise with patients over the phone for clinics, theatre bookings and general queries, providing feedback to Consultants and Admin Manager team for any urgent matters, ensuring clear lines of communication and correspondence in line with Trust policies and procedures.
This advert closes on Wednesday 6 May 2026.
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