Tenancy Administrator - Lettings Department
Role Overview
We are seeking an experienced and highly organised Administrator to join a busy Lettings Department, providing essential support to the Tenancy Renewals team.
This is a hybrid role, working between Head Office in Springfield, Chelmsford, and home.
The successful candidate will play a key role in supporting rent reviews, tenancy renewals, and associated administrative processes within a fast-paced property environment.
Key Responsibilities
Liaise with Lettings Branch Managers to obtain and review rent recommendations
Manage landlord rent review correspondence via DocuSign and internal systems
Process landlord instructions and distribute actions to relevant coordinators
Prepare rental figures and supporting data for rent review recommendations and tribunal cases
Assist in the preparation and coordination of rent review tribunal cases
Process general enquiries from landlords and tenants in a timely and professional manner
Maintain accurate and up-to-date property and tenancy records on the CRM system
Provide general administrative support to the Tenancy Renewals team
Process and transfer rent review data between Microsoft Excel and internal CRM systems
Assist with the preparation and issuing of tenancy-related noticesCandidate Profile
We are looking for a proactive and detail-oriented administrator with strong organisational ability and a professional approach.
Essential Skills & Attributes
Strong "can-do" attitude with excellent organisational and prioritisation skills
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Team-oriented with a professional and personable manner
IT proficient, including Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quicklyDesirable
Previous experience in residential lettings or property administration
Familiarity with CRM systems and document management platformsSalary & Benefits
£26,000 - £28,000 per annum (depending on experience), with potential for progression
Birthday day off each year
Company pension scheme
Hybrid working arrangement
Training and development opportunities
Company events and team activities
Employee referral programmeHours of Work
Monday to Friday: 8:30 am - 5:30 pm
No weekend workingWorking Pattern
Hybrid role: split between home working and Head Office (Springfield, Chelmsford)