A genuine passion for supporting the creation and delivery of outstanding visitor experiences. A knack for organisation, problem-solving, and making things run efficiently. Confidence with reporting, data, evaluation, and working with both internal and external stakeholders A team-focused mindset and enthusiasm to contribute wherever needed. Experience of project delivery and support, including planning timelines, coordinating meetings, communications, and evaluation. Strong organisational skills, with the ability to manage multiple workstreams, prioritise effectively, and solve problems as they arise. Confidence to lead training workshops, both in person and online via Webex, with mixed staff, volunteer, and community groups. Experience Delivery OfficerThis role sits within the national Visitor Experiences team, within the Experiences & Revenue Directorate. You will be working within a team passionate about giving our visitors the best experiences in the outdoors. We have ambitious plans, seeking to extend our reach to a wider audience. You will be part of a team that strives for improvement, serving our audiences well whilst supporting one another. Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.As an Experience Delivery Officer, you’ll play a vital role in supporting the smooth running of projects and workstreams across the team, and sometimes across the wider directorate. From reporting and evaluation to logistics, procurement, and data management, you’ll be the reliable backbone that keeps our delivery sharp, seamless, and impactful. You’ll support the planning and delivery of projects and workstreams across the team, managing essential project processes such as reporting, evaluation and forward planning. The role also involves supporting governance processes, maintaining accurate data and generating insights that help shape future programming. You’ll work closely with a dynamic and supportive team, where new ideas and improved ways of working are actively encouraged. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 31 May 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 175711IRC175711SwindonPermanent f/t (37.5 hrs pw)Ends: May 31st We are looking for an Experience Delivery Officer to join the newly formed Visitor Experience Delivery Team and help bring unforgettable outdoor experiences and seasonal programmes to life. If you’re energised by the idea of helping deliver experiences and projects that make a real difference to people’s lives, and enjoy being part of a team that’s always looking to improve, we’d love to hear from you.Heelis, Kemble Drive, Swindon, SN2 2NACompliance.Eligibility to Work in the UK30,966 pa