Field Service Agent – Smart Technology | London-Based |
A rapidly growing European tech scale-up is seeking a Field Service Agent to join its UK Deployment & Maintenance team. This innovative company is transforming last-mile delivery through advanced smart locker solutions and has recently expanded into the UK market.
In this position, you’ll play a key role in coordinating and supporting field operations across smart locker installation and maintenance. You’ll serve as a critical link between contractors, technicians, and internal teams, ensuring high-quality service delivery and smooth resolution of technical issues.
Responsibilities
Coordinate field activities such as site surveys, installations, and maintenance tasks.
Provide real-time support to technicians and site managers via phone, email, and messaging platforms.
Troubleshoot both hardware and software-related issues with locker units.
Adapt task schedules in real time based on technician availability and project needs.
Track and document invoicing for suppliers and clients based on completed tasks.
Manage and resolve escalations, ensuring clear communication and fast resolution.
Contribute to process documentation, training guides, and SOPs.
Stay informed on product developments and operational changes to support field teams effectively.
Strong problem-solving skills and technical troubleshooting ability.
Fluent in English with excellent communication skills.
Experience coordinating with contractors and managing field or maintenance operations.
Strong organizational skills and the ability to multitask under pressure.
Comfortable working independently and proactively in a fast-paced environment.
Familiarity with maintenance or field service management software.
Prior experience in a high-growth or startup environment.
What’s on Offer
Competitive salary based on experience.
Opportunity to join a high-growth European tech company during an exciting expansion phase.
Potential for contract to be extended or converted into a permanent position.
A collaborative, international team culture with room to grow.
The chance to make a real impact on the future of delivery and logistics tech.
If you’re looking for a dynamic role where you can combine technical know-how with operational coordination, and you’re excited to work in a fast-moving, innovative environment — we’d love to hear from you.
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