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Technical Service Manager, south west london
Client:
Location:
South West London, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
3
Posted:
10.06.2025
Expiry Date:
25.07.2025
Job Description:
Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. We implement, optimize, and support users of Oracle ERP, aiming to transform our clients' businesses through innovative IT solutions that create value and reduce costs. Our clients range from large multinationals to ambitious SMBs across various industries, all leveraging technology for competitive advantage.
Role Overview:
The Technical Service Manager (TSM), reporting to the Technical Manager, will collaborate with Service Delivery Managers to ensure SLA compliance, build support teams based on technical needs, and participate in onboarding new customers. The TSM will also serve as Duty Manager and Incident Manager for P1 incidents.
This is a full-time, permanent role, flexible to be home-based in the UK/Ireland or at our Limerick Shared Service Centre. Candidates from European timezones are considered. The role requires flexibility to work on-site and remotely.
Key Responsibilities:
* Support SDMs in managing support services per SLA
* Participate in Service Review Meetings
* Perform Duty Manager and Incident Manager roles during P1 incidents
* Manage RCAs and implement preventative actions
* Build support teams with Technical Resource Managers
* Assist in customer onboarding planning
* Support technical issue resolution and escalation
* Implement service improvements and process enhancements
* Stay updated on current trends and technologies
* Manage introduction of new tools and automation
* Identify cost reduction and revenue increase opportunities
* Manage patching and maintenance schedules
* Represent client needs at weekly CAB meetings
* Support presales activities related to tools and software lifecycle
Candidate Requirements:
* Bachelor's degree or equivalent experience in a relevant field
* At least 4 years in managing complex, business-critical technical applications, preferably JD Edwards ERP
* Excellent communication skills in English, with strong analytical and problem-solving abilities
* Ability to work with remote and on-site teams
* Detail-oriented with a process-driven approach
* Quick learner of new technologies
* Systematic problem resolution skills and team collaboration
* Proficient in Microsoft Office suite
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