We're looking for a curious and analytical Fraud Detection Analyst to join our global Fraud & Investigations team. You'll analyse data, spot patterns, and write detection rules that help stop fraud in its tracks - playing a vital role in protecting consumers, businesses, and the integrity of our platform. You'll work on complex, often ambiguous challenges in the ever-evolving world of online trust. If you love solving problems, diving into data, and making a real difference - this is your chance. You'll be joining a collaborative, inquisitive team that values transparency, fairness, and a good sense of humour. As part of the wider Trust & Transparency team, we're driving change across the business-and working to make Trustpilot the universal symbol of trust online. What you'll be doing:
* Identify fraud trends and develop a deep understanding of fraudulent behavior on our platform through the use of SQL, Google BigQuery, and Google Looker.
* Formulate rules based on your analysis to mitigate fraudulent behavior across our platform.
* Carry out investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer inquiries.
* Partner with our data science experts to advance our technological and procedural approaches to identifying fraudulent activity.
* Work closely with our engineering teams to enhance internal tools and databases that enable us to combat fraud and scale effectively.
* Act as a key resource for other departments within Trustpilot by providing analysis of customer and reviewer behavior on the platform.
* Present and communicate the results of analyses and investigations to a variety of stakeholders across the department and wider company.
* Work closely with and report to our Lead Fraud & Investigation Analyst.
Experience in data analytics or a similar analytical role-this could be through formal education (e.g., a degree in Science, Mathematics, Computer Science) or equivalent practical experience.
* Comfortable working with and interpreting large datasets.
* A knack for answering difficult questions using data and the ability to translate complex findings into clear, actionable reports.
* Proficiency in writing queries and preparing reports using SQL or a similar language.
* Motivated by self-learning and the desire to grow your skills when faced with new challenges.
* Prior knowledge of formulating rules to combat fraudulent behavior is a plus, but not a requirement.
* The ability to manage multiple priorities effectively with a proactive, forward-thinking mindset.
At Trustpilot, were on an incredible journey. Were a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the worlds largest independent consumer review platform, and while weve come a long way, theres still so much exciting work to do. Come join us at the heart of trust!
A range of flexible working options to dedicate time to what matters to you
* Competitive compensation package + bonus
* 25 days holiday per year, increasing to 28 days after 2 years of employment
* Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
* Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
* Pension and life insurance
* Health cash plan, online GP, 24/7, Employee Assistance Plan
* Full access to Headspace, a popular mindfulness app to promote positive mental health
* Paid parental leave
* Season ticket loan and a cycle-to-work scheme
* Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
* Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
* Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
* Independent financial advice and free standard professional mortgage broker advice
* Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career