Description
:
Demand Planning Coordinator
Crewe, Cheshire (onsite)
Salary: £26,457.08 per annum
As a Demand Planning Coordinator at Likewize you will play a pivotal role in connecting teams, customers, and supply chains to deliver seamless service and exceptional results.
We’re more than a tech company—we’re the engine behind the digital world. Likewize is a global leader in tech protection, repair, sustainability, and support solutions, trusted by the world’s biggest brands, telcos, and banks.
1. Supporting over 1 billion customers worldwide
2. Solving 250 million+ tech issues annually in 30+ countries
3. Offering the most comprehensive protection against tech disruption—lost, stolen, damaged, or just complicated
4. Driving innovation across insurance, warranty, repairs, recycling, and premium tech support
Position Summary
To act as a conduit between Demand Planning, Likewize customers and all Likewize internal departments to ensure an excellent and seamless service delivery and to strive to always exceed customer requirements. To support the day to day requirements and planning involved with maintaining appropriate levels of stock within the supply chain, within agreed timescales.
To provide an efficient and proactive support service, ensuring an organised and professional approach to the day-to-day planning activities of Likewize customers.
Primary Responsibilities
5. Work day to day with the Demand Planners to ensure inbound stock from various supply routes are managed through Likewize, in line with process
6. To attend weekly CPFR meetings, by voice and deliver updates on any assigned actions
7. To attend fortnightly Alternate Matrix calls, either by voice or face to face and support the demand planner with any key adjustments which may mean a change in direction on stock allocation
8. To attend twice weekly, kitting calls, by voice and ensure we are on track with Job Cards and any requirements for the customer
9. To support with raising any sales orders for shipments both inbound and outbound from Likewize DC, and shipping into any relevant customer DC’s
10. To act as a conduit for supporting the arrangement of any transport required for the movement of goods in line with requirements
11. Support all planning and implementation for key product launches with regards to sku creation and communication with the planning team and Likewise customers
12. To track and maintain reporting for current exchange programs, and liaise with the Likewize warehouse and account manager for updates.
13. Works closely and builds and improves relationships between Supply Chain customers and Likewize
14. To consistently provide a high level of service through the successful nurturing of internal relationships and cooperation with departments who depend on or who influence own work
15. Ensure day to day activity is dealt with in a timely and professional manner in line with company policy and guidelines
16. Respect the value of information by following Likewize's data protection / information security policies and procedures
Key Skills & Behaviours
17. Remains effective, professional and retains perspective in the face of difficult or demanding situations
18. Acts appropriately to the needs of the situation
19. Displays strong customer focus and team working skills
20. Demonstrates a reliable and flexible approach to work situations
21. Demonstrates integrity towards individual customers and ensures that the interests of both the company and the customers are met
22. Job holder is an active team member and actively shares learning and information with colleagues
23. Has a mature and objective approach to problem solving
24. Uses own initiative to assist other members of team when required, to ensure all deadlines are met
25. Proactively identifies ways to improve on current procedures systems and implement change
26. Excellent planning, communication & organisational skills
27. Ability to meet tight deadlines and the flexibility to adapt to unexpected changes
28. The position requires the ability to deal with several issues at once whilst always maintaining a professional approach.
29. Excellent planning and organising skills are fundamental to the success of this role
30. Job holder must possess the flexibility to adapt to unexpected changes, sound judgement and maturity, with an objective and tenacious approach to problem solving
31. Ensure that appropriate aspects of commercial and operational activity are clearly and consistently communicated between parties
What do we offer?
At Likewize, we care about you and your progression. We offer:
32. A competitive salary and benefits package
33. A supportive and collaborative culture
34. A fun and dynamic work environment
35. A range of learning and development opportunities
36. Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
37. Access to a GP at any time, with prescriptions delivered to your home or work
38. Enhanced Maternity, Paternity & Adoption
39. My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
40. A fully paid Employee Assistance Programme
41. Free onsite car parking
42. Employee Discounts
43. Cycle 2 work scheme
44. Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave
Ensure Fairness & Embrace Differences
We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.
We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.
We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.