Director of Customer Revenue / Account Management
UK / Reading HQ / Hybrid
Competitive package
A global SaaS business is looking to bring in a senior leader to take control of a Account Management function in need of restructure. The opportunity is there, but the structure, consistency and commercial focus aren’t. This role is about fixing that and building a function that delivers.
Responsibilities
* Take full ownership of the Account Management function and its performance
* Reset how accounts are structured, segmented and managed
* Introduce clear roles, responsibilities and accountability across the team
* Move the function from reactive support to proactive revenue ownership
* Build and embed a consistent operating rhythm and ways of working
* Drive cross sell across a wider product suite following recent acquisitions
* Align with Sales, Product and Operations to create a joined up customer approach
* Lead and develop a team through change, setting clear expectations and standards
* Influence stakeholders across a matrix environment to drive real change
Experience required
* Background in new business sales, now operating in Account Management or Customer Revenue leadership
* Experience within a SaaS or subscription-led business
* Proven track record of improving or restructuring underperforming teams
* Strong commercial mindset with ownership of retention, growth and cross sell
* Experience building structure, process and scalable ways of working
* Comfortable operating in a matrix environment and influencing senior stakeholders
* Able to engage at all levels, from senior leadership through to SME business owners
What success looks like
* A clear, structured Account Management function with defined ownership
* Consistent approach to managing and growing customers across the business
* Improved retention and a visible increase in expansion revenue
* A team that understands expectations and is measured against them
* Cross sell embedded as part of the day to day approach, not ad hoc
* Strong alignment across teams, removing friction in how customers are managed