We are seeking
an IT/AV Support Technician to provide frontline support to our large, research-focused department. We support more than 900 staff, students and visitors, over 1,000 devices, hundreds of Windows and Linux servers and petabyte-scale storage. Our research environment relies heavily on dependable IT systems, and this role is essential to keeping them running smoothly. To succeed, you will need strong IT support skills, excellent troubleshooting ability and the confidence to explain technical information clearly to non-technical users. You should be organised, able to prioritise your workload and comfortable working both independently and as part of a team. Experience in a customer-focused support environment, knowledge of ITIL processes and familiarity with Apple devices or mobile technologies are desirable. Previous experience in a university or research setting and relevant IT qualifications would also be an advantage. This role is based in Oxford, and offered on a full-time basis. It is a fixed term post for 2 years in the first instance. This position is currently vacant, and we would like the successful candidate to start as soon as possible.