Overview
Technical Claims Specialist, Hybrid Homeworking - Bradford
Looking to come off the tools...? How about a better work life balance with a hybrid home working role...?
Reactive Recruitment are working with one of the worlds largest vehicle warranty companies. Due to progression/internal movement, our client seek a number of Technical Claims Specialist to work flexibly from home and their Bradford offices once training period has been completed.
Duties
* To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted.
* Where requested to process claims payments within the limits of authority and in line with company policy and the terms and condition of the product.
* Using their technical expertise to make claims decisions.
* To deliver a consistently superior customer experience, ensuring that we have met all the customer\'s needs, answered all their questions and that then customer fully understands our decisions.
* To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy.
Required Experience
* Holds a City & Guilds/NVQ Level 2 or 3 certificate or equivalent in Motor Vehicle Engineering (Essential).
* Previous Experience of working in a Motor Vehicle Engineering environment (Essential).
* Evidence of working in a FCA regulated environment (Desirable but not essential).
* Able to demonstrate excellent customer service skills (Essential).
* Evidence of working in a customer focused environment (Desirable but not essential).
Hours & package
* Great basic salary of up to £30,705 per annum (dependent on experience)
* Monday to Friday - between 0830 and 1730 - 37.5 hours per week
* Optional overtime (x1.5) (Apply online only) every Saturday
* Company pension scheme
* 4x annual salary life insurance benefit
* Hybrid homeworking schedule once training has been completed
* Optional benefits to buy - cycle to work scheme, holidays to buy scheme, gym flex and PMI health care
For more information on this exciting and rewarding Technical Claims Specialist career please APPLY BELOW.
Keywords
Vehicle Technician, Mechanic, NVQ Level 3, IMI Level 3, Technical Claims Specialist, Claims Specialist, Claims Advisor, Claims Handler, Insurance, Warranty Insurance, Bradford
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