Conference & Banqueting Manager - Luxury Hotel Company - Up to £39,000 + Benefits - East Sussex Areas
IMMEDIATE START
Our client is seeking an experienced and highly motivated Conference & Banqueting Manager to lead the planning, coordination, and delivery of all meetings, conferences, weddings, and events within our prestigious 5-star hotel in the Sussex areas.
This is a senior operational role requiring exceptional attention to detail, outstanding guest service standards, and strong commercial awareness to ensure flawless event execution while maximising revenue and profitability.
Key Responsibilities
Event Operations
Oversee the end-to-end delivery of conferences, banquets, weddings, and private events.
Ensure all events are executed to 5-star luxury standards, exceeding guest expectations.
Conduct pre-event meetings, function sheet reviews, and operational briefings.
Liaise closely with the Sales & Events team to ensure seamless handover from sales to operations.
Be present during high-profile events to ensure smooth service delivery.
Team Leadership
Recruit, train, and develop the Conference & Banqueting team.
Lead by example, maintaining a strong presence on the floor.
Create rotas in line with forecasted business levels.
Conduct regular performance reviews and training sessions.
Financial & Commercial Management
Manage departmental budgets, payroll costs, and stock control.
Maximise revenue opportunities through upselling and efficient resource management.
Monitor labour costs in line with business demand.
Contribute to annual budgeting and forecasting processes.
Guest Experience
Build strong relationships with clients, wedding planners, and corporate bookers.
Handle guest feedback professionally and proactively resolve any issues.
Ensure personalised service for VIP and high-profile events.
Health & Safety
Ensure full compliance with food safety, licensing laws, and health & safety regulations.
Conduct risk assessments for events.
Maintain high standards of cleanliness and presentation throughout event spaces.
Candidate Profile
Essential
Minimum 3-5 years' experience in a senior conference & banqueting or events management role within a 4- or 5-star hotel.
Proven track record managing large-scale conferences and luxury weddings.
Strong leadership and team development skills.
Excellent organisational and time-management abilities.
Commercially astute with experience managing budgets.
Exceptional communication and interpersonal skills.
Flexibility to work evenings, weekends, and public holidays as required.
Desirable
Degree or diploma in Hospitality Management.
Experience within a luxury or boutique hotel environment.
Knowledge of event management systems (e.g., Opera, Delphi, or similar).
Personal Attributes
Impeccable attention to detail.
Calm under pressure with excellent problem-solving skills.
Passion for luxury hospitality and guest service.
Professional appearance and presentation.
Proactive and solution-focused mindset.
What We Offer
Competitive salary
Service charge / gratuities
Company pension scheme
Staff meals on duty
Employee discounts
Ongoing training and career development opportunities
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