Overview
Job title: Airport Services Duty Officer
Location: United Kingdom - Gatwick
Job family: Cargo & Airport Operations
Ref #: 227188
Responsibilities
* Responsible for the day-to-day operations and acts as liaison between airport service providers, and users.
* Provides input and recommendations to management to improve the effectiveness of the daily operations.
* Responsible in ensuring passenger and aircraft handling practices confirm to the safety and security.
* Manage and control manpower on the shift in order to optimize utilization and to maintain staff’s morale and discipline.
* Conducts spot-checks to ensure adequate standards are maintained.
* Resolve customer problems and complaints effectively liaising daily with all departments including Customer Relations to provide resolution for complaint handling.
* Conduct briefing sessions for shift and GHA supervisors on a shift basis.
* Compile a detailed station handling report for Airport Duty Manager on a shift basis.
* Manage the utilization of petty cash and keep track of petty cash expenditure in line with standard financial procedures. Monthly reports, FFP enrolments, LPC checks.
* Petty Cash Custodianship, delegating duties of subordinates, monthly statistics.
* Prepare monthly reports and LPCs.
* Perform other department duties related to the position as directed by the Head of the Department.
* Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
* Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.
Qualifications
* Bachelor's Degree
* 4 years relevant experience
* Experience in an airline or a reputed GHA on a supervisory level
* Excellent English and communication knowledge
* Weight and Balance, Ramp handling, Dangerous Goods Regulation knowledge
* Ability to perform duties under pressure while maintaining high levels of customer service standards adhering to tight deadlines
* Flexibility to travel to out stations for covering various assignments
* High level computer literacy
* Good understanding of Qatar Airways Conditions of Carriage, ICAO/IATA procedures and local authorities
You must have the current legal right to live and work in the UK
About the employer
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast and continue to strive for high standards in all operations.
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