* The post holder will support the Administration Line Managers/Service Coordinators by Co‑ordinating a professional, efficient and effective administrative service to patients and visitors in accordance with Trust policies and standards.
* The role will coordinate and organise the attendance of patients to outpatient, inpatient & day case appointments in line with local team and Trust arrangements as instructed.
* Ensure all administrative processes; and enquiries are dealt with in an efficient and timely manner, following agreed standard operating procedures, escalating to senior manager as appropriate.
* Undertake general clerical duties to maximise all available capacity in an appropriate way.
* Proof reading clinical letters (please note there is no audio typing in this role).
* Monitoring waiting times, ensuring that our patients’ treatment pathways, from referral to treatment are accurate and up to date (for more information on what this means please visit -NHS England » Referral to treatment ).
* Ensure all information is secure and confidentiality of information is maintained at all times.
* Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. Hospitals visits can be stressful and daunting – you will need to be good communicator with strong customer service skills.
* Assisting and supporting, including cross covering, other members of the Administrative team across the Department or Division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors.
About the Role
We are looking to recruit an enthusiastic and motivated Service Administrator to join the Princess Elizabeth Orthopaedic Centre working within our Hip team. The successful candidate must be highly motivated with excellent communication skills, enjoy working within a busy and vibrant team. They must be able to prioritise their workload and work well under pressure. Secretarial experience, knowledge of working in a hospital environment and medical terminology are all desirable for this role, but not essential.
Working Pattern: 37.5 hours a week Monday‑Friday between 08.00‑17.00
This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.
EEO Statement
Preference will be given to staff with ‘Priority’ and ‘At Risk’ status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
Benefits
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. You will also have access to other benefits including:
* National discount services such as the Blue Light Card and Health Service Discounts.
* Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
* Car lease schemes.
* The NHS Pension scheme (one of the most generous and comprehensive in the UK).
* Cycle to work scheme.
Salary : Band 3: £25,760 - £27,476 per annum pro rata
Frequency : Annual
Vacancy Reference : 185‑26084‑13358
Contract Type : Permanent
Closing Date : 22 June, 2026
Job Category : Administration
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