Location: London (Office Based with on-site coordination if required)
Company Overview
Curated Property is a boutique firm dedicated to managing a carefully selected portfolio of unique luxury short-term rental properties across London, the UK, Europe, and Asia. We pride ourselves on delivering exceptional service and maintaining the highest standards for our discerning clientele.
As a fast-growing company, we value agility, innovation, and a hands-on approach. We are now seeking a part-time Property and Operations Manager to manage our London-based portfolio.
Role Overview
We are seeking a proactive and highly organised individual to manage and support the day-to-day operations of our property portfolio. You will regularly visit our London portfolio to ensure properties are kept to a high standard. This role is primarily office based and guest-facing, focused on delivering a seamless experience on site while also coordinating property operations behind the scenes.
This is an ideal opportunity for someone with experience in short-term rentals, hospitality, operations or property management who thrives in a fast-paced, detail-oriented environment. You will be managing multiple workloads across different softwares so being able to multi-task in a busy environment is needed to thrive in this role.
Key Responsibilities
Guest Communications & Experience
* Manage guest check-ins and check-outs, delivering a high level of service to ensure a seamless and memorable stay.
* Handle escalated guest issues efficiently and professionally, ensuring high levels of satisfaction
Property Operations & Coordination
* Coordinate cleaners, maintenance contractors, and suppliers to ensure properties are guest-ready.
* Schedule and oversee escalated maintenance and resolve issues in a timely manner
* Liaise with landlords and suppliers to maintain property standards
* Support onboarding of new properties, ensuring systems and processes are implemented
* Site visits to ensure each property consistently meets company standards
* Recommend improvements or upgrades to enhance guest experience
General Administration
* Support day-to-day business operations with ad hoc administrative tasks
* Assist in improving systems, processes, and guest experience workflows
Working Hours
* Part-time or contract basis (flexible, to be agreed)
* Availability required across weekdays, with occasional weekend support depending on bookings
What We’re Looking For
* Previous experience in property management, short-term rentals, operations roles or hospitality is strongly desired
* Strong written and verbal communication skills (essential)
* Highly organised with strong attention to detail
* Ability to multitask and manage multiple tasks simultaneously
* Proactive, solutions-focused mindset
* Comfortable working in office, on site, and independently