Our client is one of the country’s leading professional services firms.
In their central London office, they’re growing their Technology Team and are looking for a Support Analyst to join them.
You’ll work closely with end users and stakeholders across the business, logging, managing, and owning incidents and proactively monitoring IT issues.
You’ll be the first point of contact for all tech support and work to solve user problems proactively, diagnose and resolve technical hardware and software issues and be key in implementing continuous improvements to systems and workflows.
Requirements:
* Experience in a similar Helpdesk / EUC / L1 IT Support role
* Good knowledge of Windows and Mac desktops and devices
* Microsoft 365 experience
* MDM knowledge – Android and iPhone
* Proven knowledge of MS applications – Word, Excel, PowerPoint, Teams, SharePoint etc
* Excellent communication skills and a positive, proactive manner
* Networking and IT security fundamentals would be ideal
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