Copy of Customer Service Advisor - 6 Months Fixed Term Contract
* Full-time
* Job Title: Customer Service Advisor
* Function: Customer Services
* Vacancy Type: Fixed Term Contract
* Location: DPD Guildford - Prime 24, Lyon Way GU16 7EX
* Days of Work: Monday to Friday, with occasional Saturdays (1 out of 4 Saturdays)
* Hours of Work: 08:30 - 17:00
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one.
DPD is a Valuable 500 company and a Disability Confident Employer.
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
Responsibilities
* Assist both internal and external customers in relation to the collection or delivery of their parcels.
* Work closely with Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
* Answer any queries with relation to a delivery status and supply Proof of Delivery (POD).
* Carry out thorough investigations for missing parcels and resolve delivery disputes.
* Promote company products and services to new and existing customers.
Qualifications
* Proven and demonstrable experience of working in a fast paced customer service environment.
* Strong communication skills with a confident telephone manner and the ability to build quick rapport with the customer.
* Polite and professional at all times and a willingness to go the ‘extra mile’ to exceed customer expectations.
* Excellent administration skills with the ability to use Microsoft Office programmes.
* Demonstrate high levels of self‑motivation and initiative to effectively problem solve.
* Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Benefits
* Holiday trading.
* Enhanced maternity and paternity package.
* Free life assurance of 4 × salary on joining the pension scheme.
* Free onsite car parking for all employees.
* Health Kiosks visiting every location.
* Discounted shopping from 100’s of retailers, including up to 5 % off supermarket shopping.
* Milestone Days off to celebrate with your family and friends.
* For employees who regularly use a screen as part of their job, we offer free eye tests and support with the cost of glasses.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!
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