Start each day knowing you'll help someone feel supported.
Imagine being a friendly face and a reassuring presence - someone our customers rely on for guidance and practical help. As a Neighbourhood Assistant at Selwood Housing, you'll be at the heart of our communities, helping to create places that feel safe, cared for, and truly welcoming.
About the role
You'll provide day-to-day support across our neighbourhoods, helping to maintain safe and secure homes, assisting customers with queries, and supporting colleagues in delivering excellent housing services. You'll be the first point of contact for customers and will ensure our communities are vibrant, well-managed, and thriving.
What you'll do:
* Deliver an excellent, consistent and responsive housing management service to the patch area, whilst working alongside all appropriate agencies and stakeholders to ensure that neighbourhoods are managed effectively.
* Build relationships and act as an ambassador for Selwood Housing with partner agencies and residents, to develop initiatives which enable the neighbourhood to develop and improve residents quality of life.
* Deal with general tenancy correspondence and enquires as appropriate, ensuring accurate records are maintained, liaising with colleagues and other departments as necessary.
* Support the neighbourhood managers with higher risk cases where appropriate.
* Report safeguarding concerns, where identified, to the appropriate local authority.
What we're looking for:
We're looking for someone who shares our values:
Customer driven - You will be the first point of contact for our customers, helping them feel safe, supported, and heard.
Accountability - You'll take ownership of tasks and responsibilities, ensuring neighbourhoods are well maintained, safe, and welcoming for all customers.
Develop and learn - You'll have opportunities to grow your skills and build a career supporting communities.
Champion communication - You'll keep customers informed, work closely with colleagues, and foster strong relationships to resolve issues and improve neighbourhood life.
You'll bring:
A minimum of GCSE or O' Level standard or equivalent.
Experience in housing organisation/or equivalent public-sector organisation.
Good communication skills - written and verbal.
Ability to prioritise and manage changing workloads.
Self-motivation and commitment to Selwood's values.
For further information on the role, please review the job description attached to the advert.
Please note: Successful candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check. Additionally, a full and valid UK driving licence and access to a vehicle for business use is essential for this role.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.
Some of our benefits include:
Competitive salary
Generous holiday entitlement
Life assurance
Flexible working opportunities
Competitive pension
Cycle to work scheme
Ongoing training and development
A supportive team environment where your contribution really matters.
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.
We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
The closing date of this advert is subject to change based on the volume of applications or the hiring timeline.