Your newpany
1. A reputable Consultancy Firm (End Client will be aernment Organisation)
Your new role
We are supporting a major national programme responsible for delivering integrated and sustainable information capabilities to support critical healthcare outputs.
As a Service Delivery Manager, you’ll sit within a growing Service Management function, acting as the key bridge between the customer and internal delivery teams. You will hold end‑to‑end accountability for service performance, customer satisfaction, and the continual improvement of ITIL‑aligned services.
This is an excellent opportunity for an experienced SDM to take ownership of a high‑profile service area, driving service excellence, shaping improvements, and developing strong senior‑level relationships.
What you'll need to succeed
2. Active SC Clearance
3. Proven experience as an ITSM Service Delivery Manager or ITSM Service Manager in a mature ITIL environment.
4. Strong knowledge of IT Service Management across both service delivery and development lifecycles.
5. Experience in managing virtual teams and working with suppliers/third parties.
6. Working knowledge of ITSM tooling (, Remedy desirable).
7. Strong reporting skills using Excel, PowerPoint, Power BI, etc.
8. Good understanding of IT infrastructure and cloud services.
9. ITIL v3 or v4 Foundation certification.
What you'll get in return
An exciting opportunity to join an international organisation working with a majorernment organisation. Furthermore, apetitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.