What is The Role: Are you looking to make a real impact and play a meaningful role in the growth of our company? Generative AI (GenAI) is revolutionizing industries by driving innovation, operational efficiency, and unparalleled customer engagement. From text and image generation to advanced natural language processing, GenAI and Retrieval-Augmented Generation (RAG) empowers businesses to reimagine their capabilities. However, scaling GenAI and Search solutions requires deep technical expertise, ethical awareness, and strategic foresight to ensure meaningful results. Elastic is seeking a visionary to become our elite leader to guide our GenAI & Search initiatives, align our services with this transformative technology, and drive impactful business outcomes. What You Will Be Doing: Sales and Delivery Support and Quality Control: Drive scalable, ethical, and impactful GenAI and Search solutions to ensure measurable business outcomes and long-term success while supporting the sale and delivery of our most complex engagements. Act as the primary liaison for all GenAI and Search-related endeavors, ensuring seamless communication and collaboration between stakeholders, both internal and external. Monitor and ensure high-quality sales and delivery of all GenAI and Search engagements. Product Integration: Work with Product and Engineering teams to share customer feedback from the field, and drive co-innovation efforts to increase customer value and happiness. Understand the product roadmap to ensure service readiness by anticipating and enabling the vital development and execution ahead of product releases. Community Enablement, Engagement, and Development: Ensure excellence by training service team members on the capabilities, limitations, and ethical considerations of GenAI and Search to boost confidence and understanding. Participate in the ARB leadership team to establish and maintain technical guidelines, standard methodologies, and protocols. Contribute to discussions and decision-making within the ARB leadership to craft technical direction. Serve on promotion panels to evaluate candidates for senior-level advancement, ensuring objective and standardized criteria are applied. Services Offering Development and Ongoing Management : Design and develop clear, value-driven GenAI and Search service offerings that meet customer needs and market demand. Identify high-value use cases for GenAI and Search across industries and create frameworks for their successful implementation. Build, automate, and streamline processes for developing and deploying GenAI and Search solutions. What You Bring: 8 years of professional services, consulting, or related field. Deep expertise in generative AI technologies, frameworks, and applications, with hands-on experience in implementing Search and AI-driven solutions. Proven ability to define and execute a global strategy for GenAI and Search adoption, ensuring alignment with business objectives and market opportunities. Strong leadership skills with the ability to inspire and guide cross-functional teams, foster collaboration, and drive innovation. Knowledge of AI/ML tools, search engines, natural language processing, and related technologies, combined with experience in creating reusable assets and scalable solutions. Successfully managed complex projects, including defining timelines, allocating resources, and delivering on-time, high-quality results. Excellent ability to communicate technical concepts to non-technical audiences and build trust with both internal teams and external stakeholders. Ability to travel 25% of the time, as required. Bonus Points: Experience in building automation tools or frameworks for GenAI and Search solution delivery. Familiarity with developing enablement programs, including training workshops and knowledge-sharing sessions. A track record of public references or case studies showcasing successful GenAI implementations. Certifications in AI/ML technologies, such as TensorFlow, PyTorch, or cloud-based AI solutions. Deep technical expertise and knowledge of Elasticsearch and Elastic Solutions Knowledge of ethical AI practices and frameworks for responsible implementation