Join to apply for the Nationals Service Delivery Supervisor role at Beauparc
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About the Role
To plan, organise and manage the daily work of the Nationals team and to support the Service Leadership team in a positive and proactive manner. You will ensure all tasks are completed in line with the companies Health and Safety policy and in a profitable manner.
Roles And Responsibilities
* To ensure all work is carried out maintaining high levels of customer service
* To ensure high levels of Health and Safety are observed
* Ensure all jobs undertaken are done so ensuring profitability
* To ensure all data input is accurate and completed in a timely manner
* The responsible for the day-to-day activities of the team
* Under the Service Delivery Manager enforce standards of discipline and control and assist with the induction of new member
* Answer incoming calls and deal with all enquiries effectively and efficiently, logging cases where necessary
* Be the first point of contact for escalations
* Complete QCs and case audits
* Lead huddles as and when required
* Driving compliance – ensuring the team hits 96% SLA compliance each month
* Prioritising work schedules to maximise efficient work
* Ensure all customer enquiries are responded to quickly and positively
* Proactively investigate missed collections and resolve any issues
* Respond to and log on CRM any customer complaints and resolve in a timely manner
* Ensure the Hotlist is kept up to date and any service issues relating to these customers are communicated to them in a timely manner
* Any other reasonable task as may be required from time to time
Skills And Experience
* Experience within a customer service role
* Extensive knowledge of the waste industry
* Competent in the use of Microsoft applications
* Tenacious and resilient
* Flexible
* Diligent
* Team player
* Natural leader
* Able to work on own initiative
About You
About Beauparc
Join us on the journey… Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a similar vision and values. We’re now a group of almost 3000 people, all contributing to that growth and success. Beauparc is the parent company to numerous brands, and we share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation and aim to improve continually. We are a resource recovery business focused on environmental sustainability and exceptional customer service.
Our journey depends on talented, passionate, and dedicated people who strive for better outcomes. Take the first step today and join us on the journey.
Beauparc aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities where our assets are located and our employees reside. (DE&I Policy Statement)
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Utilities
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