Role: Business Intelligence AnalystSalary: £48,000 - £52,000Location: GillinghamHours: Monday-Friday, 08:30-17:00 (40 hours per week)Holiday: 25 days annual leave plus Bank Holidays
The Role
We are seeking an experienced Business Intelligence Analyst to play a key role in shaping how data is used to drive performance across a multi-site, multi-business organisation. This role focuses on designing, developing, and optimising business intelligence solutions-particularly around a SimPro CRM environment-to deliver actionable insights, streamline processes, and improve decision-making.
You will work closely with stakeholders across the business, translating requirements into effective reporting, dashboards, and system improvements, while also supporting users through training and guidance.
Key Responsibilities
* Gather and define reporting and analysis requirements with stakeholders* Design, develop, and optimise Power BI dashboards, datasets, and reports* Map, analyse, and document business processes and workflows* Validate data accuracy and consistency across multiple data sources* Analyse datasets to identify trends, patterns, and anomalies* Work with sales, customer service, projects, and engineering teams to ensure systems support operational needs* Translate business requirements into functional CRM processes, liaising with vendors where required* Identify and implement opportunities for automation and process improvement* Provide training and ongoing support to system users* Maintain documentation including process maps, user stories, specifications, and guides* Support day-to-day CRM system operations as needed
About You
* Strong analytical and problem-solving skills with proven process-mapping experience* High attention to detail and data accuracy* Confident communicator with strong stakeholder management skills* Commercially minded, with the ability to translate business needs into technical solutions* Advanced SQL skills for querying and analysis* Strong Power BI experience, including data modelling, DAX, Power Query, and governance* 5+ years' experience in BI, business analysis, or a similar technical role* CRM experience (SimPro highly desirable) and experience delivering user training* Knowledge of data governance, security, and continuous improvement practices* Relevant certifications (e.g. Microsoft PL-300) desirable but not essential* Willingness to travel between sites, including occasional overnight stays
What's On Offer
* Competitive salary* Generous annual leave allowance* Company pension scheme* Health and wellbeing support programme* raining, development, and support for professional qualifications* Inclusive, collaborative working environment* Employee benefits and discount schemes* On-site parking