Job Description
Patient Care Advisor
Location: GP Practice / Primary Care Setting
Contract Type: Full-Time
Salary: £13.68 an hour
Start Date: As soon as possible
About the Role
We are recruiting a Patient Care Advisor to join a busy and supportive primary care team.
This is a key front-facing role, acting as the first point of contact for patients and ensuring they receive a professional, efficient, and compassionate service. You will play an essential part in supporting both clinical and administrative functions within the practice.
Key Responsibilities
Reception & Front Desk
* Welcome patients and visitors in a professional and approachable manner
* Manage appointment bookings, repeat prescriptions, and home visit requests
* Direct patients to the appropriate healthcare professional or service
Administrative Support
* Handle incoming and outgoing communications
* Process scanning, filing, and data entry tasks
* Manage online requests via SystmConnect and clinical systems such as SystmOne
Communication
* Provide clear, effective communication with patients, carers, and clinical staff
* Maintain confidentiality and handle sensitive information appropriately
Operational Duties
* Support opening and closing of the premises
* Ensure adherence to security protocols
* Maintain tidy and organised clinical and reception areas
You will also participate in a rota covering reception, switchboard, and administrative duties, with flexibility to support evenings and occasional weekend sessions where required.
What We’re Looking For
* Strong communication and interpersonal skills
* Confident IT skills, including use of clinical systems
* Ability to remain calm and organised in a fast-paced environment
* A proactive and flexible approach to team working
* Commitment to confidentiality, equality, and professional standards
Desirable
* Experience working in an NHS or primary care setting
* Knowledge of SystmOne or similar clinical systems
* NVQ Level 2/3 in Customer Service or Business Administration
* Understanding of NHS processes and medical terminology