SUMMARY OF POST
The Membership Administrator will support the administrative tasks of the Institute of Hospitality's portfolio of business and education products, leading to increased revenue and further development of close commercial links across a diverse range of current and potential clients.
KEY TASKS AND RESPONSIBILITIES
To support the management of the Company Sponsored Membership (CSM) administration with employers by coordinating the renewals and new companies by managing the process, raising invoices, chasing payments and working internally to ensure the contract is fulfilled.
To support the management of Education Membership Scheme (EMS) administration with educational establishments by coordinating the renewals and new clients by managing the process, raising invoices, chasing payments and working internally to ensure the contract is fulfilled
Welcoming new members (Onboarding), helping them to make the best use of IoH resources by conducting onboarding sessions with new or existing members. Coordinating the sessions with the establishments and delivering the sessions
Customer Service – To provide outstanding service to our members and potential clients
Accreditation and Endorsement – Working with the Head of Membership and Commercial in identifying new business/educational establishments to apply for A&E. Create a flow between A&E, EMS and Education Partners
Mentor Me Scheme – to assist the Head of Professional Development with the administration of the Mentor Me Scheme.
Special Projects – One-off projects or ongoing projects to support CPD function. Including the management and delivery of the output calendar, plus other special projects as directed.
To promote the Institute of Hospitality's complete portfolio
To attend IoH events with key accounts as directed
To have a pro-active sales approach
To ensure EMS and CSM clients receive regular communications about IoH activities.
Eye for details, pro-active in reaching monthly targets
To create and build relationships with new and emerging clients
To support established clients to ensure customer satisfaction leading to retention and increased revenue
To initiate new Company-sponsored contacts, manage the relationship with a systematic approach to the sales process
To undertake any reasonable request outside of this job description
Carry out all duties and responsibilities in line with the Institute's Articles of Association and Bye Laws
PERSON SPECIFICATION
The post holder must be entitled to work and live in the UK
The post holder should have:
o Experience in a sales/Customer Service environment
o Experience in an administrative role
o A proactive approach to the role
o Excellent interpersonal skills and be a demonstrable team player
o Excellent written and verbal communication skills
o Excellent organisational skills
o Excellent relationship management skills
o Able to work without close supervision
o Outgoing, flexible and innovative, cheerful and confident
DESIRABLE
Knowledge of the hospitality, leisure and tourism industries
Experience in understanding the work of charities and professional associations
Equal Opportunities Statement
The Institute of Hospitality is committed to equality of opportunity and welcomes applications from all community sections.
Job Type: Part-time
Pay: Up to £25,000.00 per year
Expected hours: 20 – 25 per week
Benefits:
* Additional leave
* Company pension
* Free parking
* On-site parking
* Work from home
Ability to commute/relocate:
* Sutton SM1 4QL: reliably commute or plan to relocate before starting work (preferred)
Work Location: Hybrid remote in Sutton SM1 4QL
Application deadline: 31/08/2025