Company Description
Bright Learning is a growing private training and tuition provider delivering vocational qualifications, employability training, Functional Skills, and tuition support across two Leicester centres.
We are looking for a proactive and highly organised operations professional to help support the day-to-day running of a growing education and training business. This is a hands-on role suited to someone who enjoys problem-solving, coordinating people and processes, taking ownership of responsibilities, and working within a fast-paced operational environment.
You will work closely with leadership to help maintain smooth daily operations across learner support, enrolments, compliance processes, scheduling, customer service, and centre coordination.
Responsibilities
* Support the smooth day-to-day operations of the centre and ensure high standards across learner experience and administration
* Coordinate enrolments, learner communication, scheduling, assessments, examinations, and operational processes
* Maintain operational systems, learner records, and compliance documentation accurately
* Meet enrolment targets through proactive follow ups, enquiry handling and contributing towards acheiving monthly student resgistration goals across the centres.
* Liaise with awarding bodies, learners, tutors, and external organisations professionally
* Support operational planning, staff coordination, onboarding, and general centre organisation
* Resolve day-to-day learner, customer service, and operational issues efficiently while supporting continuous improvement across the business
* Work closely with leadership to support operational performance and continuous improvement across the centres
Skills & Experience
* Strong organisational and multitasking skills
* Excellent communication and interpersonal skills
* Ability to work under pressure and manage multiple priorities
* Professional and proactive approach to problem-solving
* Strong attention to detail and accuracy
* Confident using Microsoft Office and digital systems
* Ability to prioritise tasks and adapt to changing operational needs
* Ability to work independently while supporting a wider team
* Previous experience in operations, sales, education, recruitment, customer service, retail management, or training environments would be beneficial
* Candidates who are multilingual, particularly in Hindi and/or Punjabi, will be preferred
We are looking for someone professional, organised, proactive, and calm under pressure who wants to grow long-term within a fast-growing education business. For the right person, this role offers progression into senior operational and management responsibilities over time.