Role:
Reporting to an Associate Director, this position has responsibility for managing a portfolio of customers, delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
Customer experience & engagement :
* Responsible for the delivery of the ‘Newton Way’ customer excellence charter
* Building and maintaining relationships with both customers and contractors
* Responsible for creating and distributing regular customer communications
* Conduct regular owners’ meetings, in both individual and group settings
* Plan, attend and manage evening AGM’s for portfolio sites
Portfolio management :
* Responsible for instructing and monitoring both reactive and proactive repairs
* Manage and co-ordinate customer insurance claims process
* Conduct regular property visits
Record keeping :
* Ensuring customer records are kept accurately and up to date
Specific skills, capabilities & requirements:
* Full, clean UK Driving License
* Previous experience in a customer service-based role
* Strong communicator
* Ability to work well as part of a team
* Proficient using Office 365
* Ability to work to targets
* Works well under pressure
* Previous experience using a CRM based system is preferable, but not essential
Benefits:
* Car Allowance
* Group Life Insurance
* Employee Loan Scheme
* Pension Scheme, including salary sacrifice enhanced pension scheme.
* Annual Bonus Scheme
* Complimentary birthday off
* Additional complimentary festive leave
* Enhanced parental leave (maternity, paternity, adoption leave)
* Sick Pay
* Bereavement leave
.....any many more !