Olympia Events is one of London’s leading live event venues, hosting world-class exhibitions, entertainment, conferences, and cultural experiences throughout the year. We are passionate about delivering exceptional guest experiences and creating a welcoming, energetic environment for both visitors and staff.
Our Retail Supervisors supports the day-to-day running of retail operations during exhibitions, conferences, concerts, and live events. The role involves supervising retail staff, maintaining high customer service standards, supporting sales targets, and ensuring smooth operational delivery in a fast-paced events environment.
Retail Supervisors act as a key link between frontline staff and management, helping ensure visitors receive an excellent experience while operations run efficiently and safely.
Support the Retail and Events Management team during live events and busy trading periods
Supervise and motivate retail staff onsite
Lead team briefings before shifts and ensure staff are fully prepared for event operations
Support the training and development of new and junior team members
Assist with the setup, operation, and close-down of retail kiosks and event spaces
Ensure excellent customer service standards are consistently delivered
Monitor stock levels, cleanliness, and compliance with health & safety procedures
Support smooth operations during high-footfall events and peak service periods
Operate and oversee cashless EPOS systems and ensure accurate transactions
Experience in retail, hospitality, or event supervision
Experience working in fast-paced live event, stadium, exhibition, or venue environments is desirable
Strong leadership and team management skills
Confident communicating with both staff and customers
Excellent organisational skills and attention to detail
Ability to remain calm and efficient under pressure
Flexible approach to working evenings, weekends, and major event days
Passion for delivering high-quality customer experiences in a busy events environment
Please note: this is a casual role, and hours will vary depending on event schedules.
💸 Competitive Rate of Pay – Earn a strong hourly rate for your work.
⏰ Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
📅 Fortnightly Pay – Get paid every two weeks for the shifts you’ve worked.
🎉 Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events.
🚀 Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.
1st Stage - Invited to a face-to-face interview at Olympia.
Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Inclusive Workplace
At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.