Homelessness Relief Team Leader
Are you ready to make a real difference in housing and homelessness services? This is an exciting opportunity to manage our established and effective Homelessness Relief Team. This is a full-time position (37 Hours Per week) over a Monday to Friday working pattern.
Cheshire East has an excellent record in homelessness prevention and relief, exceeding the national average in successful outcomes. There is a strong management structure and a supportive team around this role to give the successful applicant every chance of continuing our progression.
If you would like to play a pivotal role in shaping the quality and impact of services across our community, please apply.
About the Role
As a Homelessness Relief Team Leader, you will be responsible for the management oversight and leadership of a successful and well-established team of 10 staff. You will ensure that the team deliver value for money, drive continuous improvement, and maintain high standards of decision making and support to residents.
Key Responsibilities
1. Management - Undertake line management responsibilities to the Homeless Relief Team including leading, motivating and coaching specialist staff. Carry out performance management duties including 1:1s, appraisals, disciplinary procedures, recruitment and personal development including the setting and monitoring of targets. Ensure Cheshire East policies regarding health and safety, lone working etc. are adhered to by all staff.
2. Reporting/Monitoring - Ensure the Homeless Relief Team are meeting local, regional and national targets. Ensure accurate reporting of monitoring information including but not limited to returns to Government Departments, information for development of strategies, information for reports and service development.
3. Legislation/Strategies - Take a lead in ensuring the implementation of any new legislation/guidance and initiatives within the prevention and relief agenda, whilst identifying areas for service improvement and improve value for money delivery. Lead on the implementation of relevant strategic aims including but not limited to the Homelessness and Rough Sleeping Strategy and the Housing Strategy.
4. Representation - Attend and represent Cheshire East Council at case conferences, meetings and other events where cases are complex, chaotic or unstable accommodation will lead to public protection issues.
5. ICT Systems – Contribute towards the development, design and procurement of appropriate and effective ICT systems to ensure the delivery of a comprehensive homelessness prevention and relief service.
6. Partnership Working - Ensure partnerships with external agencies are formed to maximise the effectiveness of the service, and to promote a good overall understanding of housing options, homelessness prevention and housing advice whilst contributing to the creation of settled and sustainable communities.
7. Reviews – Carry out reviews of cases/decisions in line with the current legislation. Investigate issues raised in relation to FOI requests, MP enquires etc. and provide timely, accurate, legal and appropriate responses.
8. Out of Hours Service – Ensure the effective operation of the out of hours service.
About you
You will directly line manage 10 frontline officers; you will oversee the quality of their work and ensure compliance with the Homelessness Legislation. You will have a proven track record in public service and line management and be confident in supporting a truly multi-agency and “One Council” service so that our residents feel supported by not just our team but by the whole council and our partners.
The successful candidate will have:
9. An excellent working knowledge of the Homelessness Legislation.
10. 2 years recent experience of managing a front-line team, with a demonstrated record of success.
11. Strong organisational skills and a proactive approach team management.
12. A commitment to achieving high-quality outcomes and value for money.
13. The ability to lead improvements in service provision and ensure that staff are supported and well trained.
14. A full driving licence and access to a car (travel expenses covered). The team are split between Macclesfield and Crewe, and the service covers the whole borough so there is a need for weekly travel.
15. The capacity to provide standby support out of hours.
In return we are able to offer:
16. Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
17. Purchase of annual leave – Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
18. Flexible working pattern - Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better
19. Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
20. White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
21. Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
22. Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
23. Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
24. Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:
25. Gym, Swim and Group Fitness at all 16 facilities
26. Off-Peak Racket Sports
27. Athletics Tracks
28. Sauna/Steam/Spa
Join us and experience a workplace that truly values and supports you!
Organisation Cheshire East Council Location Crewe Job Category People, Legal and Governance, Customer Services, Place Grade CEC NJC - Grade 9 Salary Min £39,152 per annum Salary Max £41,771 per annum Hours per week 37 Weeks per year 52.143 Employment Type Permanent Closing Date 16/04/2026 Ref No E3521 Documents
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Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.
We are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.
If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.
As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.
Interview Date:
Interviews are likely to be held at Macclesfield Town Hall on Wednesday 6th May 2026 please ensure you have this date available
If you are passionate about making a difference and have the drive to deliver high-quality contract management, we would love to hear from you.
Any questions about this exciting opportunity that are not answered by the advert/ person specification/ job description can be directed to Nic Abbott:
Applicants should ensure all sections of the application form are completed as failure to do so will result in their application being rejected. Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however, please do not be discouraged from applying again.
Please quote job reference number in all correspondence.