Overview
Fancy doing something different with your clinical skills? We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities.
What is a Functional Assessor?
A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP).
What is HAAS?
HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it.
Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA).
What will I be doing?
As a Functional Assessor, you'll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you'll use your active listening and note-taking skills to produce accurate reports.
* You'll help claimants get fair outcomes by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you're assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims.
* Note: there is no hands-on treatment involved in this role.
Remember, there's new skills to learn from the outset, but our team are dedicated to training and supporting you to ensure you're happy and competent in your role. Our recruitment team includes former Functional Assessors who can share insights if you'd like to know more.
Recruitment process
This is a brand new, five-year contract. We have opportunities available now, or you can register your interest here or reach out to our recruitment team: haasrecruitment@serco.com
Qualifications and requirements
* One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist
* Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN
* Excellent observational and communication skills
* Good overall IT skills with the ability to work quickly and produce reports in a timely manner
* If you have the qualifications and experience, you can work for any of us, no matter where you live, so it's important you choose the right organisation for you.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Serco: salaries and benefits
Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is:
* A place you can make a difference: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of.
* A place you can count on: Industry-leading training from Day 1, internal-only career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals.
* A place for you: Here you'll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say. We invite and listen to all our employees' feedback so we can continue to provide a supportive and welcoming place to work for everyone.
* We partner with leading organisations who provide resources and expertise so we can continuously improve and evolve our approach to colleagues' inclusion and experience.
* Serco has experience of delivering a similar contract internationally and of working with DWP. We're a 50,000-strong global organisation that specialises in partnering with governments to provide public services across a wide range of sectors.
Life as a Functional Assessor
Life as a Functional Assessor isn't for everyone. At Serco, it's important to be honest and transparent with all current and future employees. The role is open to qualified clinicians who want to make a difference, but it doesn't suit everyone.
Starting salary and benefits
Starting salary range from £37,500 to £45,500 depending on location and specialty. Salary uplift of £1,000 after six months and a further £1,000 after 12 months. Work-life balance includes 9am-5pm contracts with no nights; weekends or shifts are not required. Up to 10% quality and performance bonus once you're an Approved Functional Assessor. Hybrid position with a minimum of 2 days per week at a consultation centre. 25 days annual leave, plus bank holidays, with option to purchase up to five additional days. Other benefits include a contributory pension (up to 6%), discounts across around 1,000 retailers, Serco ShareSave scheme, and health and wellbeing benefits including 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans, and 30% off at Serco-managed leisure centres. A paid volunteering day each year.
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