Field Service Engineer
SALARY: £35,000 - £36,000 per annum + Benefits
LOCATION: You can be based in either Stoke, Leeds, Manchester or surrounding areas as you will be travelling to client sites within your territory. There may be times where you will also work off patch and will require overnight stays.
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for a Field Service Engineer with proven experience in CCTV, access control and electronic security systems. As a Field Service Engineer you will carry out fault finding, planned preventative maintenance and reactive repairs across large-scale, integrated security systems within public space, transport and infrastructure environments. The Field Service Engineer role is field based, covering sites across the region with occasional overnight stays. You will work remotely while being supported by an experienced technical team, ensuring high standards of customer service and system reliability.
ABOUT US
Ocular is an independent security systems integrator with over four decades of experience delivering security solutions across high-security, public space, transport, and infrastructure projects throughout the UK and Ireland. The company is committed to building long-lasting customer relationships by delivering exceptional service at every stage. Through strong partnerships with leading technology providers, Ocular remains at the forefront of innovation, delivering reliable, tailored security solutions to meet each customer's unique requirements. As part of Synectics Plc, our company values underpin everything we do, and we consistently recognise individuals within our business who demonstrate these behaviours.
DUTIES
* Fault Finding and Repairs: Diagnose and repair analogue and digital CCTV, DVR and NVR systems across multi-site environments
* Planned Preventative Maintenance: Complete PPM schedules to maintain system performance and compliance
* Access Control Support: Maintain and repair access control systems including site mustering solutions
* Perimeter Detection Systems: Support and maintain PID systems and associated security technologies
* Control Room Systems: Provide maintenance and repair of managed and functional control room systems
* Helpdesk Updates: Accurately update and close calls via the helpdesk following each service visit
* Customer Service Delivery: Maintain professional standards of communication and presentation at all times
* Vehicle Responsibility: Ensure any company vehicle is kept in safe and good working order
* On-Call Support: Participate in the call out rota and provide out-of-hours reactive support as required
CANDIDATE REQUIREMENTS
ESSENTIAL
* Previous experience in CCTV systems, including analogue and digital platforms
* Experience with access control systems and site mustering
* Proven experience of fault finding, on-site repair and maintenance within electronic security environments
* Sound knowledge of DVR, NVR and IP-based systems
* Experience with networks and integrated security systems
* Strong analytical and problem‑solving skills with a methodical approach
* Confident completing documentation and using helpdesk systems
* Flexible approach to travel, working off patch and occasional overnight stays
* Excellent communication skills and customer‑focused approach
* Eligibility to live and work in the UK
DESIRABLE
* Experience with perimeter intrusion detection systems (PID)
* Knowledge of Galaxy alarms, CEM access control, Cortech GUI, Synergy or video matrix systems
* Experience with RAID recording systems
* First‑line repair experience on gates and barriers
* Our Commitment to Equality and Diversity
OUR Commitment to Equality and Diversity
Synectics plc and its subsidiaries are committed to promoting equal opportunities in employment and in our employment policies for recruitment, selection, training, development, and promotion. Such policies are in place to ensure that both job applicants and employees of Synectics receive equal treatment regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
NO AGENCIES PLEASE
How to apply: To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14467. This job is being advertised by AWD online on behalf of Ocular.
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