About the Role DUTY MANAGER M&S SIMPLY FOOD, BRIGHTON STATION Previous experience in a similar role is essential Pay Rate: £13.30 per hour as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour. Full Time position 40 hours per week worked flexibly weekdays, weekends and bank holidays 4 or 5 days out of 7. Shift Times are scheduled between the hours of 5am - 11pm as well as night shifts(10pm-8am) to be considered must be available to start work as early as 5:30am and work as late as 11pm and available to work night shift. You will have at least 1 year of experience working as a supervisor / manager in a similar high-volume hospitality or retail role Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol. If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. Discover a career with M&S, where quality and excellence meet. Join us in upholding the standards of one of the UK's most beloved brands and contribute to the success of M&S. As part of our team, you'll play a pivotal role in delivering exceptional customer experiences. Interview Questions Describe an instance when you acted professionally at work? Tell me about a time where you had to monitor progress of a member of the team? What did you do? Describe something that you have done that shows your commitment to ensuring customer satisfaction in difficult circumstances? What were the circumstances and what did you do? How do you ensure that you deliver great experience to all customers? Describe a time when you delivered a service that clearly showed care and concern for a customer? Can you describe a situation when you helped a colleague to respond quickly to a change? Describe a situation when you had to adopt a different approach or style to reflect a business change? What approach would you take to ensure that all products and services are delivered to the same quality? Describe what you do when you know that you will not be able to meet company standards? How do you ensure that you consistently deliver a product or service that is of the highest quality?