Overview
Join to apply for the Fraud Prevention Associate role at Secure Trust Bank.
The role involves executing fraud prevention strategies, investigating and reporting cases of suspected or confirmed fraud accordingly.
Responsibilities
* Assess potential 1st, 2nd or 3rd party fraud at application stage and take action to mitigate any risk identified, in accordance with the company’s fraud prevention strategy
* Escalate complex/priority cases within SLAs
* Review and assess documentation received in line with internal and regulatory requirements
* Act as a fraud prevention point of contact for relevant third parties, including internal stakeholders, Cifas and SIRA
* Work to agreed service level agreements (SLAs) providing exceptional customer service to applicants and retail partners
* Be self-motivated and take accountability for own workloads with minimal supervision when required
* The role is based in Cardiff and requires full-time office attendance for the first 3 months, reverting to full Hybrid working thereafter on a rota basis in line with team shift patterns
* Must be able to work a 35 hour shift pattern within the hours of 8.00am-8.00pm Monday to Friday, 8.00am-6.00pm on a Saturday and 9.00am-5.00pm on a Sunday
What You Will Bring
* Experience in a customer facing role
* Works well with others in the team and acts as a role model, setting high standards of quality and demonstrating commitment to self-development
* Logical thinker with an attention to detail
* Strong oral and written communication skills
* Ability to work off own initiative and prioritise workload
About the Company
As part of our vision to become the most trusted specialist lender in the UK, Secure Trust Bank has been helping customers and businesses fulfil their ambitions since 1952. We celebrate diversity and believe every employee brings unique talent and perspective to their role. We are an award-winning bank providing savings accounts and lending services to over one million customers. We embrace difference and are committed to growing, sustaining and improving the way we work.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Banking
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