Join Our Team as a Service Controller!
Are you ready to take your career to the next level? At Finning (UK) Ltd, we are looking for a passionate and dedicated Service Controller to lead a dynamic team of engineers. Your mission? To deliver an exceptional customer experience by optimizing resources and ensuring top-notch service delivery.
As part of the renowned Rollo brand, you’ll benefit from our rich heritage in the construction plant and power generation industries, backed by the expertise of one of the leading service providers in the field. Join us and be part of a team that values innovation and excellence!
Your Responsibilities
* Customer Engagement: Understand and respond to customer requests, prioritizing their needs and ensuring timely actions.
* Resource Allocation: Allocate the right resources to meet customer demands efficiently.
* Job Management: Plan and oversee jobs to maximize engineer productivity, ensuring smooth progress and resolution.
* Work Order Management: Open and close work orders accurately to enhance billing accuracy.
* Team Leadership: Directly manage a team of 4-8 engineers, providing mentorship and addressing performance issues.
What We’re Looking For
* Experience: Apprentice-trained engineer with at least 5 years in a similar role.
* Customer Service Skills: Ability to build strong relationships and ensure customer satisfaction.
* Planning & Organization: Strong skills in planning and organizing tasks effectively.
* Technical Knowledge: Familiarity with gas and diesel engine products, commissioning processes, and parts ordering.
* IT Proficiency: Good skills in Microsoft Office and relevant systems.
Working Conditions
This is an office-based role with a flexible working pattern between 7 AM – 6 PM on weekdays, and occasional Saturday work if needed. You will be responsible for planning and dispatching approximately 25 regional field engineers.
Why Finning?
At Finning, we believe our people are the heart and soul of our company. Here’s what we offer:
* Competitive Salary
* 25 Days Annual Leave + Bank Holidays (with the option to purchase an additional 5 days)
* Annual Bonus
* Company Laptop and Phone
* Generous Benefits Package: Up to 7% pension, life insurance, healthcare benefits, and more!
* Family-Friendly Policies: Enhanced maternity and paternity packages, flexible working options, and mental health support.
* Recognition Awards: Celebrate your milestones with us!
Our Commitment to Diversity
At Finning, we are proud to foster a diverse and inclusive environment. We are an equal opportunity employer and encourage individuals from all backgrounds to apply. We are committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process.
If you’re excited about the opportunity to work for a global organization that values training and offers a competitive package, we want to hear from you! Apply online today and take the next step in your career with Finning!