MAX SPIELMANN
Part of the Timpson Group LTD
Are you looking for a role that combines your passion for technology with exceptional customer service? The Imaging Centre department of Max Spielmann is on the lookout for a Technical Support Advisor. As an advisor, you'll be at the heart of our operations, providing crucial support to our branches, engineers, and customers. This is not just a job; it's an opportunity to be part of a team that thrives on energy, motivation, and fun
Role:
Technical Support Advisory
Location:
Bromborough, Wirral, UK
Wage:
£25,480 per annum
About Us
Step into an exciting career with Max Spielmann, part of the Timpson Group beloved family-run business known for its vibrant workplace culture and commitment to excellence.
Your Role:
In this dynamic position, you will:
* Be the First Contact: Serve as the friendly face of tech support for our customers, addressing their needs via phone or email with a smile.
* Deliver Outstanding Service: Use your problem-solving skills to pinpoint issues and guide customers through the installation and configuration of our hardware and software.
* Troubleshoot with Confidence: Work remotely to diagnose and resolve technical challenges, ensuring that every customer walks away satisfied.
* Communicate Effectively: Collaborate with various departments to streamline processes and enhance customer experience.
* Support New Solutions: Be part of the exciting rollout of new applications, helping both our team and customers adapt to the latest innovations.
What Were Looking For:
We're searching for enthusiastic individuals who enjoy multitasking and have a desire to help others. Here's what sets you apart:
* Experience with remote desktop applications
* Strong attention to detail and problem-solving skills
* Excellent verbal and communication abilities
* A positive and proactive approach to overcoming challenges
* The ability to prioritize tasks efficiently
What We Offer You:
At Timpson Group, we believe in rewarding our colleagues Enjoy fantastic benefits such as:
* Bonuses and a day off for your birthday in addition to your standard holiday
* Generous discounts across the Group
* Access to Timpson holiday homes free of charge
* Ongoing training and support from our dedicated management team
What's more? We value your growth and offer excellent progression opportunities in a company where you truly feel like part of the family.
No prior experience? No problem We provide extensive, unparalleled training to help you thrive