Company Overview
Speedy are the UK’s leading hire provider, offering one of the widest ranges of tools, specialist equipment, plant, and support services — everything you need for every job.
Location
Cambridge
Working hours
07:30 – 17:00 (42 hours per week)
Role Overview
Based in the depot, our Hire Desk Controller plays a key role at the heart of our operations. You’ll be right on the front line of sales and customer service, building strong relationships and making a real difference to our customers’ experience. From taking enquiries to arranging delivery and collection, you’ll coordinate the entire hire process, working closely with teams across the depot to ensure everything runs smoothly.
Responsibilities
You’ll be mainly desk-based, collaborating with colleagues across departments. You’ll regularly liaise with stock teams, drivers, and engineers to make sure customers get the equipment they need, when they need it — with minimal delays and maximum satisfaction.
Qualifications
We’re looking for someone who is organised, proactive, and enjoys working with people. To succeed in this role, you’ll need:
* Strong organisational skills
* Excellent communication skills (both verbal and written)
* Adaptability and a flexible approach
* A genuine willingness to learn and develop
* A full driving licence
* Previous experience in the hire industry or a similar sales/operations role (desirable)
* A team-focused mindset, supporting our ESG Strategy – Decade to Deliver
What you can expect from us
We’ll give you all the support you need to thrive. From day one, you’ll benefit from on-the-job training, plus access to dedicated product and system training teams.
We’re passionate about helping our people grow, with tailored development programmes and real opportunities for progression — many of our colleagues have advanced their careers within Speedy.
We’re also proud of our industry-leading Work Life Balance initiative, putting our people first by reducing core hours and offering more flexible ways of working. We’re happy to discuss options like hybrid working, flexible start/finish times, shorter days, term-time hours, and job sharing.
Benefits
* 26 days holiday (plus bank holidays)
* Life assurance
* Pension scheme
* Canteen facilities
* 95% discount across the Speedy brand
* Training, development, and career progression opportunities
* Voluntary Health Cash Plan
* My Staff Shop – discounts across a wide range of retailers
* Green Commute Initiative – cycle to work scheme
* PAM Employee Assistance Programme (EAP) – free, confidential support for wellbeing, legal, and financial matters
Career Development
We also offer a Career Line of Sight, giving you a clear understanding of how you can grow and progress within the Speedy Group.
Additional information
We may close this vacancy early if we receive a high number of applications, so we’d encourage you to apply as soon as possible.
Some roles may require DBS, credit, or security checks. Speedy is an equal opportunity employer — we celebrate diversity and are committed to creating an inclusive environment where everyone can do their best work.
Learn more about our ESG governance here: https://www.speedyservices.com/esg/governance
All applicants must have the right to work in the UK at the start of employment.
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