Job Description
We’re recruiting for an experienced Head of IT Operations to lead the IT function for a growing organisation with multiple UK sites, a large customer base and an active e-commerce operation. You will be responsible for ensuring the reliability, scalability, and security of all IT infrastructure while driving strategic IT projects that support business transformation and growth.
This is a key leadership role for a highly organised, strategically minded IT professional who can manage people, systems and external providers while continuously improving service delivery.
Job duties – Head of IT Operations:
* Define and deliver the IT operational roadmap in line with business goals
* Lead, develop and motivate the IT Assistant and Web Developer
* Own and deliver major IT projects including upgrades, migrations and enterprise system changes
* Ensure the stability, availability and scalability of IT systems and services
* Oversee cloud platforms, enterprise applications, data operations and hardware/software environments
* Manage relationships with IT suppliers, negotiating SLAs and ensuring performance. Procure hardware, software and services in line with strategic needs
* Implement and maintain robust cybersecurity practices
* Ensure compliance with relevant standards and regulations including GDPR and ISO frameworks
* Maintain ownership of IT policies, conducting regular audits and vulnerability assessments
* Oversee incident management and ensure timely resolution
* Improve service delivery processes to enhance user experience
* Lead escalation processes and root cause analysis for major issues
* Develop and manage the IT operations budget
Skills & experience required:
* Experience in a similar role
* Proven ability to lead and motivate IT teams / line management experience
* Degree in IT, Communications or related field
* Strong working knowledge of: Windows 11, Microsoft 365 & Azure, Exchange Online, SharePoint, Intune, Cloud storage systems, Backup technologies, CRM terminologies, Firewalls, routers & switches, Web design & graphic concepts
* Desirable: Microsoft Dynamics 365 Business Central experience
Salary, hours and company benefits:
* Up to £50,000 based on qualifications and experience
* Monday to Friday 9am to 5pm, fully office based in Hove
* 20 days holiday plus Bank Holidays
* Regular social events
* Discretionary monthly bonus scheme
* Cycle to work scheme
* Birthday off
* Pension Scheme
* Healthcare Cash Plan
* Employee discount
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.