Responsibilities
* Design and deliver clear, user-centered content that is not marketing-focused but service-oriented.
* Collaborate with a multidisciplinary team to create and refine content that meets user needs and adheres to service guidelines.
* Analyze user feedback and data to inform content iterations and improvements.
* Ensure content consistency and accessibility across digital platforms.
* Lead content iterations based on stakeholders' feedback and changing project requirements.
Qualifications and Experience
* Proven experience in content design, preferably at a senior level, with a focus on service-based projects rather than marketing.
* Demonstrated understanding of the challenges in designing trauma-based service content.
* Excellent communication and collaboration skills, enabling efficient work with various teams.
* Strong analytical skills to assess content performance and user engagement.
* Ability to work independently and manage time effectively to meet project deadlines.
* Public Sector/GDS experience is required for this position.
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