As an Application Support Engineer with ECP youll help maintain critical IT services and have face-to-face correspondence with users who need your technical support to assist in first-line support for all application support incidents and requests. Ideally suited to an individual with a keen technical interest you will have at least five years working experience in a similar environment and be looking for your next career move. We will provide in-house training enabling a full understanding of the wide range of systems and technology in use. Based in our head office in Marylebone, London, you will be working at the centre of our technology department with exposure to some of the most advanced equipment currently available to market with opportunities to learn and progress with the business. Youll oversee practices and processes to ensure integrity, safety and availability of all data and applications as part of our information systems. Youll make sure that the processes needed for a business to function and succeed are running smoothly, acting as a technical point of contact to fix application and systems issues usually on an immediate basis. In this role you could also be involved in: The training and support of staff in using applications Analysis and diagnosis of application errors Problem resolution in both the long and short term Design and development of existing and new applications Road testing and implementation of new applications. Responsibilities Execution of the Application Support process to ensure correct triage, prioritisation and resolution of all application support incidents and requests. Interface with end users and stakeholder to clarify the nature of any new application support incident or request. Co-ordinating with and supporting other teams within ECP to facilitate roll-out of changes to our technical infrastructure. Escalate complex issues to relevant colleagues within the Business Solutions team Assist the Application Support Manager in day-to-day execution of the application support process and suggest refinements to policies and procedures. Document standard problem analysis and resolution processes. Collate and execute reports and other analysis from relevant data sources to fulfil application report requests. Provide clear and regular feedback on the status of outstanding and resolved application support incidents and requests. Assist the Application Support Manager in preparing root cause analysis reports on major issues for relevant stakeholders within the business. Investigate and diagnose system faults and errors and resolve technical issues. Analyse error trends aimed at reducing or minimising down time. Key Skills/Experience First-line Service desk support Background in an ITIL/Service desk-led environment JIRA or similar Service Desk environment Good end-user communication skills SQL, T-SQL, SQL Server Azure administration Desirable Azure DevOps Azure portal NoSql (Cosmos/MongoDB), Elastic Search, Azure Azure Insights report development Elastic Search/Kibana/ELK Stack