Job Title: Sales Manager Reporting to: Head of Sales Location: Scotland (field-based) Salary: £40,000 per annum OTE plus car allowance Role Overview: The Sales Manager is responsible for delivering company sales targets and maximising every sales opportunity within their region through a team of self-employed sales people. Continually assessing individual performances, from personal observations in-the-field, KPI analysis and discussions with colleagues, the Sales Manager should identify areas of improvement and develop a robust plan to ensure exceptional levels of performance are maintained. This is a hands-on sales role which requires the Sales Manager to deputise during Sales team absences and holidays, plus sales development in new postcode areas. The Sales Manager should continually assess the allocation of appointments and route planning, working with Sales Support to ensure effective planning and execution. Reporting to the Head of Sales, the Sales Manager will focus on achieving sales targets, improving team performance, and maintaining a high standard of customer service and sales processes. The ideal candidate will be a strategic and proactive hands-on leader, skilled in sales management, team development, and customer relationship building, with a strong focus on achieving targets and improving performance. Key Responsibilities: Team Leadership & Management Provide ongoing coaching, mentoring, and feedback to build a high-performing sales team. Conduct regular performance reviews, set individual and team objectives, and create plans for continuous development. Sales Performance & Target Achievement Monitor and analyse sales performance metrics, identifying trends and implementing corrective actions to close any performance gaps. Support the sales team in closing deals, including assisting with quoting and sales negotiations. Customer Experience & Best Practices Ensure every customer interaction is professional, positive, and aligned with the company's customer-first ethos. Foster a customer-focused mindset within the team, ensuring high service standards and customer satisfaction. Implement and maintain best practices for all sales processes, ensuring consistency and quality in all customer-facing activities. Collaboration & Stakeholder Engagement Collaborate with branch managers to align local sales strategies with overall business goals. Work with carpet fitters and central teams to optimise operations and improve service delivery to customers. Share insights and feedback to help shape business strategies and improve cross-functional collaboration. Operational Planning & Reporting Regularly report on sales performance, providing detailed analysis and action plans to the Head of Sales. Monitor market trends and competitor activity to identify opportunities for growth and adapt strategies accordingly. Key Deliverables: Sales revenue targets for each Sales person and the region as a whole. High-performing Sales team. Teamwork and exceptional customer satisfaction. Continuous improvement in overall company standards and operational best practices. Person Specification: Essential Skills & Competencies: Leadership: Proven ability to lead, motivate, and develop a high-performing sales team. Sales Expertise: Extensive hands-on experience in sales, with a consistent track record of meeting or exceeding sales targets. Planning & Organisation: Strong skills in developing and executing sales strategies, monitoring progress, and adjusting plans as needed. Collaboration: Ability to work effectively with cross-functional teams and communicate with stakeholders at all levels. Communication: Excellent interpersonal and communication skills, with the ability to foster strong relationships both internally and with customers. Desirable Attributes: Experience in the carpet, flooring or home improvement industry. A strong customer-focused mindset with a passion for delivering exceptional service. Analytical ability to interpret sales data and derive actionable insights for continuous improvement.