Customer Service Advisor
Northampton (NN5)
Monday – Friday 1 weekend day every 2 weekends (day given back in the week)
9am- 6pm or 10am-7pm
Hourly rate - £12.21ph
Temporary ongoing with the potential to become permanent after 12 successful weeks
We are proud to be partnering with an exceptional logistics provider who are currently seeking service driven individuals to join their team. Are you a passionate Customer Service Advisor individual who thrives on going the extra mile for their customer, or someone who thoroughly enjoys speaking to customers and seeing a problem resolved? If so, then we would love to hear from you.
Duties
Inbound customer calls relating to queries around the delivery of their goods
Speaking with delivery drivers, scheduling their next drop and or confirming arrival at a customers location
Booking in deliveries with customers
Writing emails to customers
Updating and maintaining the database with address details, or updates on the query
The Candidate
Exceptional customer service skills
Exceptional communication skills both written and verbal
MS Office - Word and Email
Happy to be on the phone If you are interested in this Customer Service Advisor role, please apply now