We have a great opportunity for a UX Content Designer to join our team temporarily. You will help the business and the digital team to decide the best approach, to manage and visualise outcomes, prioritise work, and create easier customer journeys for them to engage with products, services and processes. You will work collaboratively with digital colleagues to advocate for user-centred approaches that minimise customer pain points and reduce complaints. The role holder will translate user stories into clear, user‑centred content across digital journeys. A knowledgeable content writer and content designer, they create and own all content used across digital channels, ensuring it meets tone of voice, brand, accessibility and regulatory standards. They work closely with the business to gather requirements, produce content for sign‑off and ensure it is accurate, compliant and ready for delivery to provide accessible content across end‑to‑end journeys that support better outcomes. This role adds value by optimising digital journeys through simplifying complex information that reduces friction and supports digital adoption by our customers. We operate on a team-led, hybrid approach, spending at least one day per quarter in the Manchester office. Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Society. We reserve the right to close this advert early if we receive a high volume of suitable applications.