Job Responsibilities:
* Self-pickup Point Operation and Cost Control Responsible for the layout and site selection of self-pickup points; coordinate with warehousing and distribution teams to ensure timely goods delivery. Manage inventory at self-pickup points, monitor data throughout the entire self-pickup process, conduct regular reviews and optimize operational plans. Reduce costs in the process by optimizing resource allocation and establish standardized self-pickup business procedures.
* Customer Service and Experience Optimization Liaise with the customer service team to collect user feedback, formulate rectification measures, promote upgrades to self-pickup services, and track the closure of issues. Effectively control the user complaint rate and improve user satisfaction with self-pickup services.
* Team Development and Management Lead the self-pickup business team, clarify job responsibilities such as the number of self-pickup points to be expanded, order fulfillment rate, and cost control targets. Organize regular team training to enhance team execution.
* Promoting System Innovation Collaborate with the technical team to propose optimization requirements for the self-pickup business system, such as efficiency of self-pickup code verification, real-time inventory synchronization, and user arrival reminders, and promote the implementation of digital tools. Research innovative industry models, explore new scenarios for self-pickup services, and enhance business competitiveness.
Job Requirements:
* Priority is given to majors in logistics, supply chain, data analysis, and urban planning.
* At least 5 years of experience in managing logistics or self-pickup business teams, with familiarity in site selection, inventory turnover, and distribution coordination.
* Possess strong structured thinking and cross-departmental coordination skills; able to accurately capture user needs, identify and analyze problems, and formulate solutions.
* Have excellent data analysis capabilities and proficiency in logistics management systems (e.g., WMS, TMS) as well as tools such as Excel and BI.