IT Support Engineer, 2nd/3rd Line Location: Remote, Walsall, West Midlands Salary: £24,000 - £30,000 + Benefits Our client, a well-established Managed Service Provider (MSP), is seeking an experienced and customer-focused IT Support Engineer to join their growing team. This is a fantastic opportunity for an ambitious IT Support Engineer to work across a wide range of technologies, supporting diverse clients in both cloud and on-premise environments. Key Responsibilities: * Deliver 1st to 3rd line technical support across servers, networks, desktops, and cloud systems. * Respond to tickets, calls, and emails using RMM tools and professional service platforms. * Troubleshoot issues in Office 365, Windows Server, networking, backup, and virtualisation environments. * Perform hardware builds, installations, audits, and on-site visits as required. * Support disaster recovery and business continuity services with confidence and clarity. * Maintain high levels of documentation, communication, and client satisfaction. Key Requirements: * Proven experience as an IT Support Engineer, ideally within an MSP setting. * Strong working knowledge of Microsoft technologies, including Office 365, Active Directory, Windows Server, and Azure. * Solid understanding of networking principles: VPN, DNS, DHCP, VLANs, NAT. * Familiarity with backup solutions, VoIP systems, and virtualisation (Hyper-...