Closing Date 2025-11-26 Job Title: AMC Operator Location: Durrington (onsite) Contract Type: Perm Hours: 37 shift pattern 4 shifts on / 4 shifts off (2 day shifts 7am – 7pm followed by 2 night shifts 7pm – 7am) Salary: £35,400 per annum Job Overview As an AMC Operator, you’ll play a vital role in safeguarding our operational assets, colleagues, and the public across Southern Water’s estate. From monitoring CCTV and managing access permissions to responding to alarm activations, you’ll be at the heart of our security operations - ensuring swift, accurate, and compliant responses to incidents at some of our most critical sites. You’ll act as the key link between our operational sites and the Operational Control Centre, gathering intelligence, verifying alarm activations, and escalating incidents in line with our security response protocols. Key Responsibilities: - Monitor CCTV feeds and respond to incidents according to established protocols - Track and verify alarm activations across the estate, initiating appropriate responses - Manage remote access permissions in line with security guidelines - Conduct scheduled remote tests and checks of security systems - Maintain detailed operational logs throughout your shift - Support the AMC Supervisor in delivering the broader security strategy - Produce and manage Southern Water access control cards Operating from our Alarm Monitoring Centre, you’ll contribute directly to our protective security strategy and regulatory compliance. The role demands composure under pressure, especially when handling emergency situations, viewing sensitive footage, or communicating with distressed individuals. About You Knowledge & Experience - Solid understanding of CCTV legislation and operational security disciplines - Experience working in a busy alarm monitoring/control room (minimum 3 years in a corporate setting) - Familiarity with integrated security systems (CCTV, alarms, access control) - Proven collaboration with law enforcement or security agencies - SIA CCTV and Door Supervisor licenses is essential - Experience in matrix organisations and providing security guidance - You will either have or be willing to obtain CTC security clearance Skills & Capabilities - Strong observational and analytical skills, especially under pressure - Clear and effective communication—both written and verbal - Ability to make sound decisions within defined guidelines - Confidence in managing sensitive conversations and incidents - Proven stakeholder engagement and relationship-building skills - Commitment to continuous professional development (CPD) - Membership in a recognised security body (e.g., Security Institute, ASIS) preferred Package This role will be full time at our Durrington office with shift patterns. It will be four days on, then four days off. The day shifts are 7am – 7pm, and the night shifts are 7pm – 7am. We are offering a salary of up to £35,400 per annum as well as other benefits including: • Generous pension up to 11% company contribution • 25 days annual leave • Life assurance equal to 4x salary • Salary sacrifice electric car scheme (after 6 months service) • Health Cash Plan • Full funded eye tests • Two paid volunteering days a year • Occupational health service • Discounts with over 800 popular retailers • Digital GP service • Study support may be available for job-related qualifications • Competitive maternity leave and flexible return to work options • Cycle to work scheme Join our AMC team as part of the Protective Security Team in Health and safety and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers, and the environment. Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role? If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com) Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Privacy Statement: Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application. All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered. LI-Hybrid