Duty Manager : Luxury 5* Boutique Hotel, Central London
Central London
Up to A GBP 35,000 (including service charge)
Overview
Are you a passionate hospitality professional with a flair for delivering exceptional guest experiences? We’re looking for an experienced Duty Manager to join a prestigious 5-star boutique hotel in the heart of London. As Duty Manager you’ll play a key role in ensuring the smooth day-to-day running of the hotel, leading by example to uphold high standards of service and guest satisfaction. You’ll oversee front-of-house operations, support the management team, and act as the main point of contact for guests and team members.
Responsibilities
* Oversee daily operations and ensure an exceptional guest experience throughout the hotel
* Lead and support front-of-house teams, ensuring standards are consistently met
* Handle guest feedback professionally and proactively resolve issues
* Support senior management in training, development, and staff motivation
* Ensure compliance with health, safety, and security procedures
* Maintain a strong presence throughout the hotel, especially during peak periods
Requirements
* Previous experience in a supervisory or Duty Manager role within a 4* or 5* hotel
* Excellent leadership, communication, and problem-solving skills
* Impeccable attention to detail and a genuine passion for luxury hospitality
* Ability to remain calm and professional under pressure
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
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