Account Manager
Based in Coleshill
salary of £24,000 per annum depending on experience.
Working Monday – Friday 9am-5:30pm
Job description
Pertemps have a new and exciting opportunity for an Accounts Manager to join our client’s dynamic and growing company on a Full-time permanent basis. We are currently seeking a talented and detail-oriented Accounts Manager to join the successful team.
Main duties:
* Process quotes and orders through our various systems including ERP and website.
* Allocating and shipping of goods
* Converting quotations
* Export order processing- Experience with exporting shipments, knowledge of international freight regulations.
* Communicate with customers via various means, email, and voice
* Delivering excellent customer service and satisfaction to all customers
* Identifying opportunities and logging on a CRM platform
* Updating and maintaining database with accurate customer information
* Ensuring all discrepancies are handled quickly and professionally
* Ensure that all discrepancies are completed to an excellent standard and where possible improvements are made to process.
* Ensure delivery to schedule of all orders
* Coordinate data management, data control and data protection.
Skills and Qualifications:
* GCSE or equivalent in English and Maths
* Computer literate in IT Skills, Outlook Office, email, and phone systems
* Trained on CRM software.
* Proven work experience as an Account Manager, Sales Account Manager, Junior Account Manager, Telesales,Customer Services Representative or another relevant role.
* Experience and understanding of exporting products to overseas markets
* Experience on delivering excellent service.
* Experience of working collaboratively with others toachieve success.
* Experience of empowering customers to take control e.g. by supporting them to navigate a web site etc.
* Experience of customer liaison to bring about customer.
* Experience of dealing with customer enquiries through to resolution.
* Dedication to supplying excellent customer service.
* A flexible approach to changing priorities.
* Accurate data inputting
* Ability to stay calm and composed while dealing with customers.
* Good organisational skills
* Ability to work under pressure and to deadlines.
If this is of Interest, please submit your CV for an immediate review!