What is the job role?
Customer Services Advisor Level 1 – Full Time Permanent
Join our vibrant Customer Services team and be part of the heartbeat of our organisation! We're recruiting for multiple exciting roles where you'll be the first point of contact for making a real difference in people's day. With supportive teams, flexible shifts between 8:30 and 17:00, and plenty of opportunities to grow your skills, there’s never been a better time to step into a fast-paced and rewarding environment. Ready to make your mark? We want to hear from you!
We have full-time permanent positions available
General Enquiries : You will be answering customer enquiries, raising service requests for council departments, completing applications, and sign-posting as appropriate. Customer Services is the face of the council and you will be the first port of call for a broad range of enquiries from customers wanting to book a civil ceremony to those wanting to report fly-tipping.
You will need excellent communication skills, be able to deal with a diverse range of customers and able to work in a fast-paced environment. Ideally you will have experience of working in a contact centre environment although training will be given.
Closing date is 07/11/25. Assessments will consist of a competency-based interview and a work-based role-play exercise. Interviews will take place week commencing 24/11/25. If you aren’t sure or have some questions, we’d be happy to talk to you, call Mandy on or Lauren on and during office hours for an informal conversation about the role.
We will use this interview to assess your English fluency as set out in part 7 of the Immigration Act. We have a duty to ensure our employees have the necessary standard of spoken English in all public sector customer-facing roles.
Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.
Who are we looking for?
1. Care about delivering an excellent service to every internal and external customer
2. Excellent communication skills, confident in face to face, telephone and written activity
3. Ability to support a diverse customer base
4. Ability to deliver in a fast-paced environment
5. Ability to respond to change positively
6. To Be Flexible to the needs of the service
7. Good IT skills
8. An understanding of the range of services provided by the council.
If you need help or support to complete your application, please visit our to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
9. Members of the Armed Forces and veterans
10. Are currently in care or have previously been in care
11. If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.