JOB OVERVIEWResponsible for delivering the efficient and effective operational day to day Business Services performance, and standards as defined in the contractual agreement and service specification, whilst maximising service levels and financial performance through strong leadership and collaborative relationship managementAccountable for company and site performance to ensure a best in class and flawless guest serviceBuild strong collaborative relationships with Value Retail and stakeholdersWorking with the Strategic Account Director to build a centre of excellence for both Value Retail and the company.Industry leader in operational delivery and efficiencyWHAT WE ARE LOOKING FORExperience and success in a senior facilities management role or similar service offeringAbility to cover a variety of shifts across a 7-day week operationIdeally IOSH or equivalentA passion for excellent operational and guest experience with a drive to continually improveExperience of Microsoft Office products, in particular Excel, word, and PowerPointExperience in writing strategic, tactical reports and proposalsExperience of a retail and/or Shopping Centre environmentReliable, flexible, and discreet, displaying integrity alwaysSolid organisational skills with the ability to coordinate multiple priorities and achieve tight deadline