Position Overview
Trauma & Orthopaedics is a busy department comprising surgical pre‑assessment, clinics, and wards. Our aim is to put patients first while delivering the highest quality of care. This role provides essential support with consultant administration, clinical typing of clinics, and managing on‑call and white list duties, which occur daily.
Responsibilities
* You will be responsible for preparing clinical correspondence, managing outpatient clinic bookings and theatre lists, maintaining accurate patient records, and responding to telephone enquiries professionally and efficiently.
* Deal efficiently and effectively with direct and indirect enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals; respond to enquiries, providing routine and non‑routine information and non‑clinical advice, resolving problems where possible.
* Attend to all communications (emails, faxes, investigation results) on a daily basis, prioritising and actioning as required.
* Accurately transcribe all correspondence by touch typing from audio/digital dictation or shorthand using knowledge of medical terminology; generate routine and non‑routine correspondence independently.
* Assist patients and their carers by arranging translation/interpretation facilities.
* Demonstrate and maintain knowledge and understanding of Trust RTT policy, and update RTT in accordance with Trust guidelines.
* Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
* Complete the tertiary referral proforma/template for internal/external referrals as per Trust policy.
* Promptly action clinical investigations, results and outcomes; utilise Trust reports to service and administer waiting lists (outpatient, inpatient and local work area) and escalating to senior staff as required.
* Add patients to waiting lists taking into account the urgency of the case and the patient’s preference.
* Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward, theatre and clinics as required.
Qualifications
* Excellent organisational skills and strong IT proficiency.
* Attention to detail and clear understanding of confidentiality and data protection in healthcare.
* Experience in a surgical or acute speciality, particularly Trauma & Orthopaedics, is advantageous but not essential.
Benefits
* Full range of NHS benefits: annual leave, pension scheme and other standard NHS benefits.
* Flexible working hours.
* Fast Track Staff Physiotherapy Service.
* Multi‑faith prayer room.
* Discounted gym memberships.
* Excellent pension scheme and annual leave entitlement.
* Wagestream – access up to 40% of your pay as you earn it.
* Free Park & Ride service to NNUH site.
* Free 24‑hour confidential counselling support.
* On‑site nursery.
* On‑site cafés offering staff discounts.
* Support in career development.
* Flexible staff bank.
* Salary sacrifice schemes, including lease cars, Cycle to Work scheme and home electronics.
This advertised position is part of occupation code 4211. The Trust would not be able to issue a Certificate of Sponsorship for this role.
This advert closes on Wednesday 29 April 2026.
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