Job Advert
Administrator
Up to £37,000 per annum
40 hours per week (8.30am-5.30pm)
Willow Lodge, Redhill, Surrey, RH1 6YY
Role Overview
Willow Lodge is the first in our portfolio to operate the Household Model of Care—a fresh, relationship-led approach built around small, familiar communities of around 12 people within Willow Lodge. Do you want to be part of an organisation that genuinely cares about you? If you answered yes, what are you waiting for? Apply today. This is an exciting opportunity to work with a forward-thinking and growing organisation. As the Administrator at Willow Lodge, you will be placed at the heart of the home along with the people that live here. This is such a varied role, and no two days will be the same; we are looking for someone who has previous administration experience within a care home environment. You will work closely with the Registered Manager with reports, recruitment events and activities within the home. You will carry out pre-employment checks, referencing and ensure offer letters are sent to new team members. You will form close relationships with people living and working in the households, and you will create and maintain files as well as conducting monthly audits, ensuring complete confidentiality. You will lead the reception team conducting 1:1's and appraisals and ensure budgets are set up and controlled.
Responsibilities and Duties
* Collaborate with the management team to provide comprehensive administrative support, ensuring smooth daily operations within Acer Lodge.
* Represent the Willow Lodge brand by maintaining a professional and welcoming presence for all team members, residents, and visitors.
* Attend and actively contribute to team meetings, including taking and distributing meeting minutes as required.
* Perform any additional duties as assigned by the Home Manager to support the overall functioning of the home.
Skills, Qualifications and Abilities
* Strong verbal and written communication skills.
* Experience within a similar environment.
* NVQ Level 2 in Administration (or equivalent) or a willingness to complete this qualification if not already obtained.
* Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
* Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.
The Company and Care Home
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high-quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care.
Willow Lodge is to open in the Spring of 2026. Our newly built 78-bed nursing and dementia specialist care home, which includes 2 dedicated respite studios in the heart of Redhill, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, Willow Lodge is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Willow Lodge.
Benefits of working at EQ Care
* ½ day off for your birthday – start your celebrations early
* Blue Light Discount Card – access exclusive savings and offers.
* 28 days of annual leave (pro rata) – enjoy a healthy work-life balance.
* Salary advance scheme (Level) – access earned pay when you need it.
* Contributory pension – helping you plan for your future.
* Dedicated Learning & Development – continuous training and career growth opportunities.
* Team member rewards – recognising and celebrating your hard work.
* Free meals on shift – enjoy a meal on us while you work.
* Free tax review service – making sure you keep more of what you earn.
* Refer a friend scheme – earn up to £500 for successful referrals (Terms apply)
Please note: If you are not a UK resident, you must already have the legal right to work in the UK, with at least 14 months remaining on your visa. We are unable to offer visa sponsorship.
** This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice