Neway has a job opportunity for a Transport & Allowances Officer to join our client based with Plymouth Council.
Location: Ballard House, West Hoe Road, Plymouth (Hybrid working – minimum one day onsite) Start Date: 03/11/2025 End Date: 01/05/2026 Hours: 37 hours per week (Monday to Friday, between 07:00–17:00 on a rota basis) Pay Rate: £13.26 PAYE per hour / £17.14 umbrella Closing Date for Applications: Friday 24 October 2025 at 17:00 DBS Requirement: Enhanced DBS clearance required.
About the Role
Plymouth City Council is seeking a proactive and detail-oriented Transport & Allowances Officer to support the School Transport & Allowances Team. This customer-facing role involves a mix of administrative duties, route planning, and direct communication with the public, schools, and transport providers.
Key Responsibilities
* Process applications and eligibility checks for free school meals
* Administer DBS checks and ID badges for school transport drivers
* Maintain accurate records and databases for transport routes and equipment
* Support route planning operations using specialist software
* Liaise with parents, schools, and operators to implement day-to-day changes
* Verify timesheets, leave, and sickness records for Passenger Assistants
* Process invoices and payments in line with financial procedures
* Provide customer service via phone and email, offering guidance and resolving queries
Essential Skills & Experience
* Strong administrative abilities and attention to detail
* Proficiency in MS Word, Excel, Outlook, and general ICT systems
* Excellent customer service and communication skills
* Logical thinking and organisational skills for route planning
* GCSEs in Maths and English (Grade C or above) or equivalent experience
* Ability to prioritise workload and meet deadlines
* Experience maintaining records and working within office procedures
Desirable
* Familiarity with Plymouth’s road network
* Experience using Capita ONE EMS or similar databases
* Understanding of school transport policies and procedures
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